Our Customer Experience team is here to help! We offer live chat on our website during business hours, or you can contact us at care@nuts.com. Our team is available 7 days a week! 

We strive to process orders as quickly as possible; however, slight delays may occur due to increased holiday demand. 

Yes! Once your order ships, we’ll send you a tracking link so you can follow its journey to your doorstep. If you don’t see an update right away, don’t worry – tracking details can sometimes take a little time to refresh.

If your package is delayed, please contact us at care@nuts.com. We’ll work with our delivery partners to get updates and ensure your order arrives as soon as possible.

Currently, we do not offer gift wrapping; however, our gifts are carefully and securely packed to prevent damage during transit. We offer customizable greeting cards to make your gifts even more special! 

Please contact us at care@nuts.com as soon as possible. We’ll do our best to update the address before your order ships.

Absolutely! Your gift orders can be personalized with a message or seasonal greeting card for that extra special touch. 

Yes, expedited shipping options are available. You can select an expedited option at checkout for faster delivery. Expedited shipping options will vary depending on the shipping destination and methods available. 

We understand that gifts may not always be a perfect fit. To report any issues, please contact our Customer Service team within 14 days of delivery. For more information, please refer to our return policy here.